Customer Confidence Depends on Transparent Data Management. Start Today.

You can read or write about phone number list
Post Reply
kamrul011
Posts: 3
Joined: Tue Feb 08, 2022 4:43 am

Customer Confidence Depends on Transparent Data Management. Start Today.

Post by kamrul011 »

That's because the employee experience matters — for engagement, productivity, and ultimately the bottom line of the entire business. When organizations lead with strong HXM, they create an environment where everyone can win – at work and in the marketplace. This third episode of our LinkedIn Live series, "The Rise of HXM", is all about HXM in retail. My co-host, Amplify's Lars Schmidt, explains that while the pandemic has disrupted operations everywhere, HR has been particularly challenged. The interrelationships between its many variables, such as recruitment, communication, development and retention have become much more complex. Our special guest, Denise Lee Yohn, discusses this complex subject with Lars and I. (You can watch the replay here.) The War for Talent: The Challenges of Attracting and Retaining Qualified People Denise Lee Yohn is a brand leadership expert, best-selling author, and frequent speaker with deep roots in the HR space. She explains that the term “retail” encompasses various industry segments and business models with two overarching challenges.

The first is what she calls the “talent war”. Attracting and retaining qualified people who want to work in retail has never been more difficult. The workforce as a whole is reluctant to return to retail as we have all witnessed the vulnerability of jobs in restaurants and department stores during the lockdown. The second major challenge is helping employees adapt to the dramatic changes in the customer experience over the past 18 months. Lee Yohn points to new delivery methods, new channels, and new services that now require employees to "support entirely new capabilities for the organization, which puts additional pressure on them." And that change is happening in an environment already challenged to motivate workers in often low-paying part-time jobs. Moving from old-school human capital management to HXM Moving to HXM means moving from a process- or program-centric HR approach to a human-centric approach. Lee Yohn points out, “The Phone Number List key imperative is a deep understanding of what employees are looking for so that we can equip them to do great work.

We are also moving from a functional vision of employees to a holistic vision taking into account their needs in all areas of their lives. She adds, “Employee expectations are rising along with customer expectations because retail employees are also customers. We are all trained by the best companies in the world to get what we want where, when and how we want it. There is therefore a new social contract taking shape between employee and employer, in which employees expect their needs to be met, their values ​​to be engaged and their purpose to be linked to the purpose of be of the organization. HXM is all about recognizing this change. Lee Yohn cites electronics retailer Best Buy as an example of a company that began moving to a more holistic approach to HR 10 years ago. When a new point-of-sale (POS) system was slow to catch on, Best Buy listened to employee feedback and used design thinking and new technology to improve POS training. The resulting victory was a two-way street: customer experience improved and employee satisfaction levels increased.
Post Reply